Refund policy

We want you to be happy with your purchase from The Natural Deodorant. If you have a question or concern about your order, please contact us at info@thenaturaldeodorant.com.au and we'll do our best to help.

Skin Sensitivities & Reactions

Everyone's skin is different. We recommend patch testing skincare products on a small area of skin before use, particularly if you have sensitive skin or are trying a new product.

If you experience irritation or an adverse reaction, discontinue use.

If you experience a reaction to one of our deodorants, please contact us within 7 days. Where appropriate and available, we may be able to offer an alternative product from our Sensitive Formula range.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at info@thenaturaldeodorant.com.au within 7 days of receiving your order.

Please include your order details and, where applicable, a photograph showing the damaged or incorrect item so we can assess the issue and arrange an appropriate resolution.

Change of Mind Returns

For hygiene and safety reasons, we cannot accept change of mind returns for products that have been opened or used.

Unused and unopened products may be returned within 7 days of receiving your order, provided they are in their original condition and packaging.

Once your return has been received and inspected, we'll contact you to confirm whether it has been approved. Approved change of mind returns will be issued as a store credit.

Exchanges

If you would like to exchange an eligible unused and unopened product, please contact us before returning it.

For change of mind exchanges, the cost of returning the original product and shipping the replacement product is the customer's responsibility. Original postage and handling charges are not refundable, including where the original order qualified for free shipping.

Purchases from Other Retailers

Only products purchased directly through The Natural Deodorant website can be returned to us.

If you purchased one of our products from a stockist, store or another online retailer, please contact the original place of purchase regarding your return or exchange.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law, including your rights in relation to faulty, damaged, unsafe or incorrectly described products.

Need Help?

If you have a question about a product or your order, please contact us at info@thenaturaldeodorant.com.au and we'll be happy to help.