Terms of service
The information contained within these Terms of Service relates to The Natural Deodorant online store and website.
By accessing or using this website, or purchasing products from The Natural Deodorant, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
Website Use
You may use this website for personal and lawful purposes only.
You must not use this website in any way that may damage, disrupt or interfere with the website, its security or its availability to other users.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached or the website has been misused.
Product Information
We take reasonable care to ensure that product descriptions, images, ingredients, pricing and other information displayed on our website are accurate and current.
From time to time, product information, packaging, ingredients or availability may change. While we endeavour to keep the website up to date, minor variations may occur.
Colours and product appearance may also vary slightly depending on your device, screen settings and the natural characteristics of our products.
Natural Products & Skin Sensitivities
Our products are made using carefully selected ingredients. As everyone's skin is different, individual experiences and sensitivities can vary.
We recommend checking the ingredient information provided on individual product pages before use, particularly if you have known allergies or sensitivities.
If you experience irritation or an adverse reaction, discontinue use. If symptoms persist or you are concerned about a reaction, seek appropriate medical advice.
Information provided on this website about our products or ingredients is for general information only and is not intended to replace professional medical advice.
Orders
By placing an order through our website, you are making an offer to purchase the products included in your order.
Orders are subject to acceptance, product availability and successful payment.
We reserve the right to cancel or refuse an order where reasonably necessary, including where a product is unavailable, pricing or product information has been displayed incorrectly, payment cannot be processed, or we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been received, we will provide an appropriate refund.
Pricing & Payment
All prices displayed on our website are in Australian dollars unless otherwise stated.
Shipping charges, where applicable, are displayed or calculated during checkout.
Payments made through our online store are processed using secure third-party payment providers. The handling of payment information is subject to the security and privacy practices of the relevant payment provider.
We reserve the right to change product prices at any time. Changes will not affect orders that have already been accepted.
Product Availability
Our products are made in small batches and availability may vary.
We make reasonable efforts to keep stock information current, but occasionally a product may become unavailable after an order has been placed.
If this occurs, we will contact you to discuss the available options, which may include an alternative product or a refund for the unavailable item.
Shipping & Delivery
We endeavour to process and dispatch orders within the timeframes outlined in our Shipping Policy.
Delivery timeframes are estimates only and may be affected by your location, Australia Post delays, public holidays, weather events or other circumstances outside our reasonable control.
For full information about shipping, delivery, international orders and local pickup or delivery, please refer to our Shipping Policy.
Returns, Refunds & Exchanges
Returns, refunds and exchanges are handled in accordance with our Return and Refund Policy and your rights under the Australian Consumer Law.
For hygiene and safety reasons, restrictions may apply to change-of-mind returns for products that have been opened or used. These restrictions do not limit any rights you may have under the Australian Consumer Law.
Please refer to our Return and Refund Policy for full details.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded or restricted.
Website Information & Disclaimer
The content on this website is provided for general information purposes only.
While we take reasonable care in preparing and maintaining website content, we do not guarantee that all information will always be complete, current or free from errors.
Information relating to skincare, ingredients or product use is general in nature and should not be regarded as medical or other professional advice.
To the extent permitted by law, The Natural Deodorant is not responsible for loss arising solely from reliance on general information provided on this website.
Nothing in this section excludes or limits rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding, logos, photographs, product images, videos and other materials, is owned by or licensed to The Natural Deodorant and is protected by applicable intellectual property laws.
You may access and use website content for your personal, non-commercial use.
You must not reproduce, distribute, modify, republish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
The Natural Deodorant name, branding and associated logos may not be used in connection with another product, business or service without prior written permission.
Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These websites are outside our control, and we are not responsible for their content, availability, privacy practices or services.
A link to a third-party website does not necessarily mean that The Natural Deodorant endorses that website, its content or its products and services.
Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Our website may use cookies and similar technologies to operate the online store, understand website usage and support functionality such as analytics and marketing where applicable.
For more information about how personal information and cookies are handled, please refer to our Privacy Policy.
Website Security
We take reasonable steps to maintain the security and operation of our website. However, no internet service or electronic transmission can be guaranteed to be completely secure or uninterrupted.
You are responsible for taking reasonable precautions when using the internet and for keeping any account or login information associated with your use of the website secure.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, business practices or legal requirements.
The current version will be published on this website and will apply from the date it is published.
Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia.
Where applicable, you submit to the jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
Contact Us
If you have any questions about these Terms of Service, your order or our products, please contact us:
The Natural Deodorant
Email: info@thenaturaldeodorant.com.au
Phone: 0414 387 008